Delivery & Returns

  1. Delivery

14.1. Modern Standard Coffee Limited will notify you by way of email when your goods are to be despatched to you. The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the Goods purchased by you.

14.2. If Modern Standard Coffee Limited receives no communication from you within 3 days of delivery, regarding any problems with the Goods, you are deemed to have received the Goods in full working order and with no problems.

14.3 Next Day Delivery is based on couriers terms which means its not a guaranteed next day service. Factors such as weather, high volume can all lead to delays in delivery. Delivery will occur at the very earliest possibility.

  1. Returns Policy

Modern Standard Coffee Limited aims to always provide high quality Goods that are fault free and undamaged. On occasion however, Goods supplied by us may need to be returned and such returns are governed by these Terms and Conditions. As a consumer, you will always have legal rights in relation to goods that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 15. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

15.1. The Goods we supply to you come with a manufacturer's guarantee (for details, please refer to the manufacturer's guarantee provided with the Goods). If any Goods we supply to you develop faults within their guarantee period you are entitled to a repair or replacement of such Goods under the terms of that guarantee.

15.2. The manufacturer's guarantee described in clause 15.1 above and the returns policy set out in clause 15.8 below are in addition to your legal rights in relation to Goods that you have purchased from us that are faulty or not as described.

15.3. If you receive Goods that you have purchased from us which do not match those that you ordered and you do not wish to accept those Goods, we will subject to clause 15.5 either replace those Goods with those ordered (if available) or refund to you the price that you paid for those Goods through the payment method used by you when purchasing those Goods.

15.4. If any Goods you have purchased from us are faulty and you do not wish to accept those Goods, we will subject to clause 15.5 and 15.6 either repair those defective Goods, replace them (if replacements are available), or otherwise refund to you the price that you paid for those defective Goods through the payment method used by you when purchasing those Goods.

15.5. Any replacement or refund of Goods under either clauses 15.3 or 15.4 are subject to you:

15.5.1. informing us promptly on discovery that the relevant Goods are mis-described or faulty;

15.5.2. giving us reasonable opportunity to examine those Goods; and

15.5.3. returning those Goods and all packaging and documentation supplied with them to us at our expense or otherwise allowing us to collect those Goods from you.

15.6.We will not be liable for any fault in any Goods to the extent permitted by law where that fault is the result of:

15.6.1. fair wear and tear arising from the use of the Goods or wilful damage to the Goods after delivery of them to you or for any damage caused by your negligence;

15.6.2. your failure to comply with our or the Goods' manufacturer's reasonable instructions supplied or included with the Goods as to storage, installation, commissioning, use or maintenance; or

15.6.3. you repairing or altering the Goods without our prior written consent, or if you use those Goods having notified us of the fault in them.

15.7. It is your responsibility to check that the Goods that you receive from us are:

15.7.1. the item(s) that you ordered; and

15.7.2. that there is no obvious fault with the Goods,
and, as such, we are not responsible for any costs incurred by you in respect of any fitment or incorporation of any Goods into anything after delivery of them to you should you fail to fulfil your obligations under this clause in respect of those Goods. However, nothing in this clause

15.7 shall limit your legal rights in relation to Goods we have provided to you that are faulty or mis-described.

15.8. In addition to your rights under clauses 5.1, 5.3 and 5.4 and other than in circumstances set out in clause 15.9, if you are unhappy with any Goods that you have purchased from us for any reason or you change your mind, you may return them to us at your own cost within 365 calendar days of delivery of them to you. We will then refund to you the price you paid for those Goods or, if you request, offer to exchange those Goods.

15.9. We reserve the right to exercise discretion with respect to any return of Goods pursuant to clause 15.8 and may refuse to accept returns under that clause or, if we elect, reduce the price that we refund to you under that clause where:

15.9.1. the Goods have been damaged or become worn after delivery of them to you;

15.9.2. have incorporated or fitted the Goods into any other item;

15.9.3. those Goods consist of audio or video recordings or computer software supplied in sealed packaging and the packaging for those Goods have been opened on or after delivery of them to you;

15.9.4. those Goods have been purchased at a discounted price to take into account any damage to, or lack of quality of, those Goods;

15.9.5. you have used those Goods for business or commercial purposes without our prior written consent;

15.9.6. you make alterations or repairs to those Goods without our written consent; or

15.9.7. we believe that you are trying to abuse our system for returning Goods, although nothing in this clause shall limit your legal rights in relation to any Goods provided to you that are faulty or not as described.

15.10. Where the return of Goods by you is made under clause 15.8:

15.10.1. we reserve the right to charge you the costs incurred by us in relation to the delivery of the Goods to you and return of those Goods to us; and

15.10.2. and the Goods were purchased by you using finance, we reserve the right to either: charge the costs incurred by us in respect of the arrangement and administration of that finance. These costs will vary depending on the amount and length of the finance arrangement; or instead of issuing a refund, issue you with a store credit for the value of the Goods being returned, such credit to be used within 12 months of this credit being issued to you.

15.11. We only supply Goods for domestic and private use. You agree not to use any Goods we provide to you for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

15.12. If you wish to return any Goods to us for any reason please contact us to make the appropriate arrangements.

15.13. You may cancel any order made with us for Goods at any time in writing to us up to the end of the seventh business day from the day after the relevant Goods have been delivered to you. However, this right to cancel your order does not apply to Goods which are:

15.13.1. made-to-measure or custom-made or otherwise made to your specification or clearly personalised;

15.13.2. newspapers, periodicals or magazines; or

15.13.3. software, DVDs or CDs which have a security seal which you have opened or unsealed.

15.14. Following cancelling an order under clause 15.13, we shall reimburse you any sums that you paid for the Goods in question as soon as possible and, in any case, within 30 calendar days of the day on which you gave us written notice of cancellation, less our reasonable costs of recovering the Goods if you fail to pay the costs of returning those Goods to us and subject to you taking reasonable care of the Goods until they are returned to us. If you cancel an order for Goods which we have already processed for delivery, you must not unpack the goods when they are received by you.

15.15. If you have cancelled your order under clause 15.13 and the Goods were delivered to you:

15.15.1. you must return the relevant Goods to us as soon as reasonably practicable. If the Goods require collection, we will collect them from the address to which they were delivered. We will contact you to arrange a suitable time for collection;

15.15.2. you will be responsible for the cost of returning the Goods to us or, where relevant, the cost of us collecting the Goods from you; and

15.15.3. you have a legal obligation to keep the Goods in your possession and to take reasonable care of the Goods until returned to or collected by us.

15.16.Details of your legal right to cancel and an explanation of how to exercise it are provided in the Despatch Confirmation.